Gift Card
- Description
- Size Tips
Our Gift Card is valid site-wise and expires in 6 months.
After your purchase, you'll receive an email with all the details to activate and use your credit. Available in 6 cuts.
We recommend to check the Size Guide before placing your purchase.
FAQ
How long will it take to ship my order?
Each Idèntity product is customised by hand in our hometown, Cagliari, by local craftsmen. For this reason, our partners are able to process a specific amount of orders each day. Depending on the season, the production queue may take up to 10/15 business days.
Can I return my customised product?
Following Italian law (art. 59 del Codice del Consumo), customised products can't be returned. Please make sure that you spelled your customisation correctly and use size charts to ensure a perfect fit.
Can I have capital letters?
By default, all our products are embroidered in lower case letters.
If specified in order notes at checkout, it's possible to have one or more capital letters.
My embroidery has a plastic film on it, what can I do?
Sometimes our artisans embroider your product with a special water-soluble film, to protect the fabric underneath. To remove it, rub it gently with a wet cloth, or just wash the product following the washing instructions provided.
Shipping
Handcrafted in Sardinia
All Idèntity products are embroidered in Sardinia, Italy. Each piece is worked by hand and the process may take some extra time, but the result is a unique piece customised to the bone.
Please be patient, we'll send your order as quick as we can.
Order tracking
As soon as we ship your order, you'll receive a shipping confirmation email from us. Then, the courier you chose will provide you the tracking information via SMS or email.
Feel free to ask anything to our customer care.
Local Pick-up
If you happen to be in Cagliari, you can pick-up your order for free at Idèntity Hub, Vico II Vincenzo Sulis n°1.
Just select it at checkout and wait for your order to be prepared, you'll receive an email once the pickup point is ready for you.
Introducing
Organic Cotton & rPET
The Lightweight Crewneck is made of organic cotton (80%) and recycled polyester (20%).
The entire process of creation is 100% vegan.
We aim to make a positive impact through an environmentally conscious design and production.
Supporting
Made In Italy
The production of Heavyweight garments is completely made in Italy. The yarns are processed in Northern Italy, only to be embroidered and customised in Sardinia, our logistics base.
Making the most of Italian's craftmanship heritage is the leading direction of our vision.